Who we are
Suggested text: Our website address is: https://shenspaceacupuncture.org.
Effective Date: 5th August 2025
At the Shen Space Acupuncture clinic, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.
1. Website Cookies
Our website is built on WordPress and may use cookies to enhance user experience. Cookies are small data files stored on your device that help the site function properly and improve performance. These may include:
- Session cookies (for login and navigation)
- Analytics cookies (e.g. Google Analytics) to help us understand how visitors use our site
- Functional cookies (e.g. for remembering user preferences)
You can control or disable cookies via your browser settings.
2. Contact Forms and Bookings
When you contact us through the website or make a booking, we collect personal details such as:
- Name
- Email address
- Phone number
- Appointment details
This information is used solely to respond to your enquiry, confirm appointments, and provide relevant services. We do not sell or share your information with third-party marketers.
3. Client Records in Clinic
If you attend our clinic, we will collect and store additional information such as:
- Medical history and treatment notes
- Contact and emergency details
- Practitioner observations and progress records
These records are kept confidential and are securely stored in accordance with UK data protection laws. Information may be shared between qualified practitioners within the clinic only when necessary for your care and continuity of treatment.
4. Data Storage and Security
All personal information, whether collected online or in clinic, is stored securely. We take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent to processing (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not being handled properly
6. Contact Us
If you have any questions about this privacy policy or how your data is used, please contact us at:
Shenspaceacupuncture@gmail.com